7 Out of This World Lessons from Astronaut Chris Hadfield’s Social Media Success
Posted: May 14, 2013 Filed under: Content, Engagement, Facebook, Social Media Marketing, Twitter, YouTube | Tags: chris hadfield, chris hadfield social media, content, content creation, engagement, humour, social audience, social media 1 Comment »
Astronaut Chris Hadfield has successfully returned from a 5-month mission as commander aboard the ISS and has undoubtedly inspired a generation through his unprecedented use of social media and content creation.
If you haven’t followed his exploits, not to worry, he has bestowed upon us an absolutely amazing library of content on Facebook, Twitter and YouTube.
When reviewing the history of his busy orbital publication calendar, it became clear that there are many important lessons and reminders about social media and content development that businesses, brands, marketers and advertisers can benefit from.
Here are 7 things that stood out to me from Chris’ success on social media:
1 – Even a tweeting astronaut needs a little help from a social media team
Chris’s son, Evan, was responsible for helping his father carry on conversations, post updates, link to related content, and more.
Establishing, nurturing and engaging social media communities can be significant work and can benefit from having multiple people not only contributing to day-to-day management, but also to strategy, content ideas, creative approaches to using social media platforms, content curation, production management, and more.
2 – It’s okay to laugh a little
With relative frequency, Chris posted updates that were light and humourous.
Humour is a fantastic way to entertain an audience, demonstrate personality, add variety to your content mix, make yourself seem approachable, and attract new audience members to your community.
3 – Even if you’re in space, you should remember that your audience is on Earth
Virtually all of Chris’ social media updates satiated the appetite of average people to learn the fundamentals of what it is like to experience living in space.
Oftentimes, the best performing educational content will not be the most advanced. The reason why most people seek out information online and through social media networks is because they don’t have a deep understanding – such as formal education or vast experience – of the subject matter that is of interest to them. Therefore, they’ll benefit most from what you might consider to be fundamental.
4 – Plan ahead to optimize your production value
It is clear that some of the content Chris produced while on the ISS was pre-planned, and it showed in the production value (view Chris Hadfield’s fantastic reimagining of David Bowie’s “Space Oddity” here).
Planning the creation of content affords you the ability to think about optimal production techniques and processes, refine ideas, edit for superior quality, be comfortable and confident in your performance (if applicable), assemble a team to assist you, and achieve greater production value than would otherwise be possible.
5 – Involve your community of Earthlings
Throughout his mission, Chris responded to questions, video conferenced, and encouraged his audience to engage with his content.
It seems a bit silly to say, but don’t forget that social media should be social. Businesses and brands frequently operate in a vacuum on social media, treating it more like a broadcast platform than a tool through which to interact and engage with their audiences. Be social and get your audience involved.
6 – What seems mundane to you, can be fascinating to others
Many of Chris Hatfield’s most popular social media content is of his everyday experiences in space, which proved to be fascinating.
You are an expert in your field for a reason. You have experience and knowledge that others do not possess. You probably are chalk full of information, ideas, and experiences that your audience would find fascinating for you to share, even if to you it seems mundane and relatively basic.
7 – Add value by offering a new perspective
When you think of an astronaut engaging an audience on social media from space, you probably think they’ll be focused on the stars, planets, the vastness of space, and more otherworldly things. While Chris could have published content about these things, he chose to focus much of his attention back at Earth, effectively giving us a new perspective on ourselves.
Sometimes there is huge value to offer by giving your audience a new perspective on subject matter that is familiar to them. Whether you are creating content, or refining the value proposition of your business, try not to overlook what your consumers might think they already know, and try offering them a new view on the familiar. It can be extremely powerful.
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What are your most memorable moments of Chris Hadfield’s mission and activity on social media?
Let me know in the comments, or on Twitter @RGBSocial, it would be fun to geek out with you about this.
How To Activate Targeting Options For Facebook Timeline Posts
Posted: May 6, 2013 Filed under: Community Management, Engagement, Facebook, Social Media Marketing | Tags: content, context, facebook, Facebook how to, how to, post targeting, social media marketing, targeting, timeline 1 Comment »
Do you have access to Facebook’s targeting options for your timeline posts on your business or brand Page?
Funnily enough, I’ve found that this feature isn’t enabled by default for many Facebook Pages, which means you may need to make a few adjustments to gain access.
If you don’t have access to Facebook’s timeline post targeting options, no worries.
You can fix this by adjusting your privacy settings. Skip to the step-by-step instructions below for how to adjust your privacy settings to be given access to this powerful feature.
Being able to target an audience for your Facebook updates can be incredibly powerful.
It allows you to create and publish content for your audience with added context, which will make your posts all the more valuable. Also, if you have messaging or content that is only relevant or valuable to a portion of your audience, you can target your updates specifically for them, so as to not spam the rest of your audience and risk dreaded ‘unlikes’.
Targeting your posts is win-win for you and your consumers.
Benefits of targeting your posts include higher engagement and interaction with your content, and your audience will see greater value in the content you provide to them, which can lead to greater brand affinity, loyalty, virality, or stronger purchase intent to list a few.
Currently Facebook allows you to target based on your audience’s gender, relationship status, educational status, interests, age, geographic location, and language.
Following are step-by-step instructions for how to gain access to Facebook’s powerful timeline post targeting options on your business or brand Page:
STEP 1: In the Admin Panel, click on the ‘Edit Page’ drop-down menu
STEP 2: Click ‘Edit Settings’
STEP 3: Ensure you’re on the ‘Manage Permissions’ tab
STEP 4: Check the ‘Post privacy gating’ check box
STEP 5: Click ‘Save Settings’
That’s it! Those few easy steps and you’ve unlocked a whole new world of possibilities for your business or brand on Facebook.
If you have just gained access to Facebook’s targeting options, how do you plan to utilize them?
If you’ve been using Facebook’s targeting options for some time, how have you effectively been using them?
It would be awesome to chat with you about this in the comments, or on Twitter @RGBSocial, so please don’t be shy to share your thoughts.
Deconstruct Your Blog Posts To Feed Your Business’ Content Pipeline
Posted: April 22, 2013 Filed under: Blogging, Content, Content Marketing, Social Media Marketing | Tags: blog, blogging, content, content creation, facebook, google+, pinterest, twitter, youtube 2 Comments »
A blog post shouldn’t just be a blog post.
Any time you put the effort into writing a blog post, you should consider how to deconstruct it into several pieces of shorter form content to feed your business’ social media content pipeline.
I’ll describe how you can do this and a few things you should consider for each social media platform here:
Facebook, Google+ & LinkedIn
Each blog post should at the very least be cross-promoted on Facebook, Google+, LinkedIn or whatever social media platforms your business is utilizing. Instead of just posting the title to your blog post, try also sharing a key point, or posing an interesting question to drive engagement.
A word of caution here is to not over-promote your content on these platforms. Limit your cross-promotion to a single post on each of these social media networks so you don’t come across as spamming your audiences’ timelines.
Get the most out of your blog post by also cross-promoting it on Twitter. In addition to tweeting the title of your article with a link, schedule follow-up tweets to share each of the key points, statistics, and otherwise tweet-worthy anecdotes.
The number of tweets that can be created from the contents of a blog post is dependent on how many points of value you’re able to extrapolate. The key here is to ensure that each of your tweets can stand on its own as being of value to your audience.
Pinterest might not seem at first like an obvious social media network through which to extend the value of your blog post, but there are often opportunities to share content from your blog here as well. Create images that highlight key points, lists, ideas, how-to’s, or other information from your blog post.
Similar to Twitter, the number of Pinterest pins that can be created from your blog post is reliant on how many individual points from your blog post alone can provide value to your consumers. When creating Pinterest pins, ensure that the content you will be sharing from your blog post is enhanced by the added visual element that is inherent on the platform.
YouTube
Your blog posts can be reimagined as scripts or speaking points for YouTube videos. Video content can be created to touch on all of the points included on your blog, or you can create a series of shorter vignettes to engage your consumers with more bite-sized content.
Alternatively, your blog posts don’t need to be the beginning and end of a conversation. YouTube can be used to dig into certain points, provide additional context, highlight practical application, or interview others to gain their perspective on your content.
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In addition to placing a huge amount of effort into creating content that will provide value to your consumers, you should also be focused on how you can get the most value from the content you create. By deconstructing your blog posts into content for your business’ other social media properties you’ll be able to extend the reach of your content by reaching different consumers on different platforms, and you’ll be able to save your social media and content marketing teams a huge amount of time creating content.
How do you deconstruct your blog content for use on other social media networks?
It would be great to chat with you more about this in the comments, or on Twitter @RGBSocial
Creating vs. Curating Social Media Content For Your Business
Posted: April 18, 2013 Filed under: Content, Content Marketing, Social Media Marketing | Tags: content, content creation, content curation, objectives, results, social media, social media marketing 4 Comments »
Having a steady flow of engaging and valuable content is a constant challenge for most businesses and brands.
The time and effort required to produce incredible Facebook updates, powerful tweets, stunning pins, captivating videos for YouTube, and longer format blog posts is a challenge that many businesses find overwhelming.
Social media and content marketing require incredibly hard work if you are going to experience the full benefits they have to offer. That’s just a fact.
A result of businesses coming to this realization, I’ve found that many turn to content curation as their primary method of feeding their content pipelines. There’s a ton of great content being published all the time about every imaginable topic, so why not share that with your audience? Right? Well, there are drawbacks to this.
While you might assume that based on what I’ve just written I’ll be going on to preach the virtues of content creation, there are actually pros and cons to exclusively applying one approach over the other to engage your business’ audience.
Before I get to providing a recommendation about creating versus curating your business’ content, I think it’s worth exploring the pros and cons of each.
CONTENT CREATION
The benefits of content creation are numerous to say the least.
- The content you create is exclusively yours.
- Consumers who enjoy your content will need to come to you as the source, and return for more.
- The value you offer will be unique to your audience.
- You will be more likely to build a stronger, more loyal audience.
- You will be able to directly demonstrate your business’ knowledge, expertise and experience.
- It is possible to very specifically tailor content to your target demographic.
- The content you create can be optimized for search to give your business better search engine rankings.
- The tone, voice and personality of your business can be showcased.
- Your content can work toward addressing your business’ unique goals and objectives.
… and on.
On the flip side, there are many reasons that keep some businesses from creating their own content on an ongoing and regular basis. And these reasons are completely legitimate. Again, not a comprehensive list, but here are some of the downsides.
- Content creation can be incredibly time consuming.
- It adds an extra layer of pressure to sustain regular creation of content.
- It can take a great deal of time and dedication before your business can experience real measurable success through content marketing.
- The creation or rich multimedia content such as audio, video or still imagery can be expensive.
- Depending on the category in which your organization competes, and the nature of the content you create, you can be opening your business up to criticism.
- You are providing your audience with only a single perspective on the subject of your content.
CONTENT CURATION
Finding relevant content to your business, posting it to your social media channels, and engaging with your audience around other organizations’ content can be amazing for your business’ social media channels for reasons of its own.
- Content is incredibly abundant.
- It’s less time consuming to curate content than to create it.
- You can likely post with greater regularity if content is curated.
- It’s easy to offer your audience numerous perspectives on a given subject.
- Sharing other peoples’ content is inherently social; always a good thing on social media.
- There are many tools that are available to make curating content incredibly efficient.
Similar to just about anything in life that is relatively easy to do, curating content as your business’ primary method of engagement on social media has its drawbacks.
- Curated content will never be demonstrative of your capabilities, expertise or experience.
- By featuring others’ relevant content, you could inadvertently be promoting your competition.
- Your content calendar can become a bit of a slave to the content being created by others.
- Engagement with curated content can be lower than with content you’ve created by virtue of the fact that your audience could be engaging with it elsewhere.
- It might be more difficult to achieve your business objectives by solely posting curated content.
WHAT TO TAKE FROM THIS
Creating unique social media content for your business, and curating relevant content for your audience, are both valid approaches to filling your content pipeline. This said, there is no single approach that will yield the best results.
You may want to experiment with the balance of content you publish that is created by your organization versus curated. Factors that influence this ratio are likely to include the time and resources you have to put toward creating unique content, the level of organizational support you have for social media and content marketing, the value that can be gained by developing relationships with other content creators, and your business objectives to list a few.
Providing your audience with a healthy and manageable mix of uniquely created content and curated content will maximize your ability to consistently provide value to them while also demonstrating what your business is all about.
Do you find it is typically your unique content, or curated content, that your audience is most interested in?
How do you balance the content you create with the content you curate?
What keeps you from either creating your own content, or including curated content as part of your social media strategy?
It would be awesome to discuss this with you in the comments, or on Twitter @RGBSocial
YouTube TrueView Ads: Anticipated Results & Tips
Posted: April 4, 2013 Filed under: Advertising, Social Media, YouTube | Tags: content, content promotion, facebook, social advertising, social media advertising, trueview, youtube 6 Comments »
There are many great sources of information about what Google TrueView ads are, about the value they offer, the various types of TrueView ads, and generally how to use them. However, after the searches I recently conducted, there aren’t a great number of sources to inform you about the results you can achieve with TrueView ads.
This is the information gap I’m hoping to help fill by sharing my recent experience with these ad units, and I’ll share a few tips toward the end of this article.
Admittedly, I don’t have worlds of experience with Google TrueView ads, but I was recently challenged by a friend to help to generate relevant views on their small business’ video content and we decided together to put them to the test.
For context, this business is just getting started strategically utilizing social media and currently does not have a huge community. Also, their presence on YouTube is virtually non-existent, meaning they have literally zero subscribers (yet).
RESULTS
Here are the results of our test-buy of YouTube TrueView ads:
Investment – $250
Views – 5,500
Cost per view (CPV) – $0.045
Impressions – 32,500
Click-throughs – 437
Cost per click (CPC) – $0.57
To achieve these results I really didn’t do anything overly special. I spent a bit of time working through the targeting options – which are robust – and set up my campaign to run through my budget as quickly as the network would allow. I ended up spending the $250 in roughly 2 hours.
Overall, I was fairly happy with the results. The CPV seemed reasonable, I was happy to achieve a CPC that is competitive to Facebook’s suggested bid for my targeting selections, and I was very happy with the targeting options.
On the flip side, I was a little disappointed with the lack of engagement by way of likes and comments, though the content we were pushing could probably be optimized to encourage increased engagement, so I’m eager to test these ads with different content.
TIPS
Despite having limited experience using these ads, I do have a few tips or suggestions to consider when diving in:
1. You can burn through cash
If you want to run a campaign with a longer duration, set your daily spend to allow for it. Otherwise, you’ll burn through your dollars in no time.
2. Google will charge you more than you want to pay
If your campaign is successful, Google will automatically run your ads to exceed your daily spend by 20%. This doesn’t make much sense to me, but you can account for this by setting your maximum daily spend to a total that is lower than your budget.
3. Not all ads are created equal
Of the various types of TrueView ads, there’s something about the ‘in-slate’ ads that makes them feel less valuable to me. With the promise of a 10+ minute video on the other end of viewing an ad, I think consumers are more likely to put up with watching an ad and aren’t necessarily openly opting into watching your video content. When setting up your ad buy, all options are automatically selected, so if you want to avoid running ‘in-slate’ ads, you’ll have to deselect those manually.
4. Give your video content a fighting chance
Don’t feel guilty for promoting your content with paid advertising. I find that particularly with small business owners, they feel a sense of pride or obligation to grow their audience organically, without the help of paid ads. The reality is that most video content that garners a huge view count has a number of traffic and view drivers including paid media, supporting advertising campaigns, PR, influencer support, seeding programs, and on. Use the tools at your disposal to give your content a helping hand.
There you go. I hope this article helps you out with predicting the results you can achieve with TrueView ads. Also, if you’ve got some killer video content to promote for your business or brand, I recommend at least experimenting with these ad units.
Do you have any experience with TrueView ads to share?
Is there a particular TrueView ad unit you’ve had particularly good success with?
It’d be awesome to chat with you about your experience in the comments, or on Twitter @RGBSocial
